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Return & Refund Policy
Last updated: 31-July-2026
Every piece on Vritii is handpicked or handmade — from our artisan partners’ craft to our in-house Vritii Originals apparel. We want you to love what you receive, and we’ve kept this policy fair for both you and the makers behind each product.
1. Return & Exchange Window
We accept returns and exchanges within 7 days of delivery, but only under the following circumstances:
- The product received is damaged, defective, or not what you ordered
- You need a size exchange on a Vritii Originals apparel item (subject to stock availability)
2. What Is Not Eligible for Return
Vritii does not accept returns or refunds for reasons such as:
- Change of mind after purchase
- Not liking the design, color, or fit once received (outside of a genuine size exchange on apparel)
- Personal preference issues where the product matches its description and images
This is standard for handmade and made-to-order goods, and is stated clearly on our product pages and at checkout so there are no surprises. We encourage you to check size charts, product descriptions, and images carefully before ordering — and message us on Instagram or WhatsApp before you buy if you’re unsure about sizing, color, or finish.
Additionally, the following are never eligible for return, even if a size/design concern is raised:
- Made-to-order or customized products (e.g., personalized resin art, custom embroidery, made-on-request pieces)
- Earrings and other pierced jewellery, for hygiene reasons
- Sale or clearance items (marked at the time of purchase)
3. Handmade Product Disclaimer
Many of our products are handcrafted, which means slight variations in color, texture, size, or finish are natural and not considered defects. This is part of what makes each piece unique—it’s a feature of handmade work, not a flaw. Minor variations of this nature are not eligible for return or refund.
4. How to Initiate a Return or Exchange
- Contact us within 48 hours of delivery (for damaged, defective, or wrong items) or within 7 days (for a size exchange on apparel) via email at hello@vritii.com or WhatsApp/Instagram DM.
- Share your order number, reason for return, and clear photos or videos of the product (an unboxing video is preferred for damage claims).
- Our team will verify eligibility within 1–2 business days and share the return or exchange process.
- Once approved, we’ll arrange a reverse pickup through Shiprocket (where serviceable) or share a return address.
- Once the item is received and inspected, we’ll process your refund or dispatch your replacement or exchange.
5. Refunds
- Approved refunds are processed back to your original payment method via Razorpay within 5–7 business days after the returned item passes inspection.
- For prepaid orders, refunds are credited to the original card, UPI, or bank account used for payment.
- You’ll receive an email or SMS confirmation once the refund is initiated.
6. Exchanges
We currently support exchanges for size issues on Vritii Originals apparel only (subject to stock availability). For all other products, please initiate a return and place a new order.
7. Who Pays Return Shipping?
- Damaged/defective/wrong item: Vritii covers return shipping.
- Size exchange (Vritii Originals apparel): Return shipping is borne by the customer, unless a promotion states otherwise.